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Consult with Doctors across 22+
Specialities,
over Chat, Video & Voice calls.

Skip the struggle of booking appointments.
Consult a doctor at your ease

Chat with our specialist doctors

General Physician

Skin and Hair Specialist

Sexologist

Gynaecologist

Bone and Joint Specialist

Derma Care By Kaya

How Online Doctor Consultation Works?

01

Start a session

Select the type of category you would like
to consult with the doctor.

02

Tell us what’s troubling you

Type in your concern and attach
prescription, lab reports if any. Help
doctor understand your case better.

03

Connect with the doctor

A doctor is auto-assigned to you that
best matches your concern. You will
get a diagnosis and treatment for
your condition.

04

Follow up with your doctor

Still, need more clarity? You can follow up
with the doctor even after your chat
window closes.

30L+

Total Consultations

3k+

Daily Consultations

22+

Specialities

Frequently Asked Questions

When will I get an answer to my query? What happens if I don’t get a response?

If you opt for a free consult, then we make sure the doctor replies within 24 to 48 hours. In case of a paid consult, you will receive a reply within 2-4 business hours. However, if you do not get any response within the stipulated time, we will refund your money back into your account.

Who are the consulting doctors?

All the doctors are registered medical practitioners. Along with qualifying degrees - experience, research and track-record of practice are taken into account before a doctor is credentialed with Tata 1mg and is given access to answer patient queries.

Will the doctor be able to resolve my issue?

Our doctors will give you expert advice on your problem and help you identify next steps which may include further tests, medicine recommendation or lifestyle tips. Few cases require face-to-face examination and we do ask patients to share pictures or reports if they can, for a conclusive diagnosis.

Is my consultation private with my doctor?

Privacy of data is one of the fundamental human rights and we at Tata 1mg understand that. All your medical history and online consultation with us are completely private and confidential. We are compliant with industry standards to ensure your consultations are securely stored.

For how long is the consultation valid?

In the case of a paid consult, you can follow-up with your doctor for up to 3 days. In case you opt for a free consult, follow-up questions are valid for one day only.

Do you have a refund policy?

We have a “take-it-easy” policy. If for any reason you’re not convinced with your online consultation, you can write to us at contact@1mgdoctors.com and we will review the consult with the doctor - seeking clarifications on your queries that were answered. 100% refund will be given in genuine cases.